Privacy policy

This policy sets out FreeConvert privacy practises in connection with all services provided by us.

FreeConvert wants to keep your information private when you use our services or talk to us. We take privacy protection very seriously and have put in place a number of steps to keep your information safe and private. You should know that FreeConvert is in charge of your information, as required by different privacy laws.

In the question-and-answer section below, we've answered a number of questions about how we handle your privacy. These answers should tell you how we keep your information safe and what rights you have about it.

If you have provided us with the personal data of other individuals or organisations (such as colleagues, for example), please make sure they understand our privacy policy. Furthermore, please only provide us with their data if you are explicitly authorised to do so.

This privacy policy was written with the EU General Data Protection Regulation (GDPR) and other rules about data in mind.

Questions and Answers

What personal information does FreeConvert collect via its website?

We collect data that is required to provide our services to you, as well as data that can assist us in improving our services to you.

FreeConvert collects your IP address when you visit our website and stores it in our MLab database. Atlassin owns MLab, which is a database hosting platform. Various third-party services with which we collaborate collect your personal information as well. This is explained in greater detail below.

Storage of files

All customer files are stored on Amazon Web Services (Ireland).

All user files (including uploaded files, converted files, edited files, images, and signature images) are stored in Ireland on Amazon Web Services ("AWS"Simple ) Storage Service (S3).

Please keep in mind that we do not have access to or view your files. We will only access or view your files with your explicit and written consent, unless such action is required by law. You retain complete control and ownership of your files.

How does FreeConvert keep my personal information safe?

We take numerous precautions to ensure that your data is as secure as possible.

FreeConvert takes several precautions to keep your data safe and private.

To begin, only authorised personnel have access to your data. All employees who have access to your information are required to follow this privacy policy as well as global privacy regulations governing Data Controllers (such as GDPR).

To ensure the security of your data, the company only stores it with world-class service providers (such as Amazon Web Services) and has safeguards in place to prevent unauthorised access (such as hacking).

Finally, all communications between user devices and our systems are SSL encrypted. Any passwords that are saved in our database are also encrypted.

What does FreeConvert do with my personal information?

We use your personal information to provide you with a service. We take precautions to protect your privacy.

Our goal in collecting personal data is to provide adequate support while also constantly improving our products. More specifically, any information gathered from you will be used only for:

• Allowing you to take advantage of our free plan

• Using cloud servers to store your files

• I'm sending you emails

• Our service is being monitored in order to improve the product.

• Customer service via live chat and tickets

Who and why does FreeConvert share my personal information?

We only share your personal information with others to provide you with a service. We never sell your information to a third party.

FreeConvert will never sell your data to a third-party company unless you explicitly authorise us to do so.

While FreeConvert may share your information with third parties, it will only do so under the following conditions:

• We may provide your information to law enforcement agencies if required by applicable law or (in our good faith judgement) if such action is reasonably necessary to comply with legal procedures, respond to any legal claims or actions, or protect FreeConvert's or its customers' rights.

How can I access, update, or delete my personal information stored by FreeConvert?

Please contact us if you want to view, update, or delete your personal data.

You have the right to access, update, or delete any of your personal information that we hold. Please get in touch with us at help@FreeConvert.io . We will get back to you as soon as possible.

Most files uploaded to FreeConvert by users without an account (free plan users) are automatically and permanently deleted after 24 hours. You can also choose to delete the files manually before they are deleted automatically. Please keep in mind that if you share a file with a third party (for example, by requesting a signature), the file will be kept on our server for longer than 24 hours.

FreeConvert stores my files where and how?

We keep all of our files on AWS.

All files uploaded to FreeConvert are stored in Ireland with Amazon Web Services ("AWS"). FreeConvert can provide world-class security while also complying with global privacy regulations by storing files on AWS.

Please keep in mind that we do not have access to or view your files. We will only access or view your files with your explicit and written consent, unless such action is required by law. You retain complete control and ownership of your files.

Which countries receive my personal information and why?

We transfer your personal data outside of the United States while ensuring its security regardless of location.

When you use our service, your personal information may be transferred to other countries such as the United States of America, European Union member states, and the United Kingdom. We only store your data in countries deemed adequate by GDPR regulations. Furthermore, we take precautions to ensure that your personal data is kept secure, regardless of where it is ultimately stored.

FreeConvert employs cookies (or tracking technology) in what ways and why?

FreeConvert and some of the services with which we collaborate use cookies to provide you with our services. We would be unable to provide our service if cookies were not used. FreeConvert employs two kinds of cookies: session cookies and 1-month cookies. Session cookies are temporary files that are deleted when you close your browser. FreeConvert uses them to'remember' any changes you make to a specific web page during a session (e.g. saving changes to a file).

A 1-month cookie is used to allow you to use your free plan without creating an account. This cookie stores information such as (1) how many credits you used in the previous month and (2) which files you worked with during that time. FreeConvert's cookies do not collect personally identifiable information. We would be unable to provide our free plan if cookies were not used.

We do, however, use a few third-party services that employ cookies. These are some examples:

• Cloudflare: DDoS mitigation by identifying trusted web traffic

• Google Analytics is used to analyse user behaviour on our website.

• Facebook: allowing Facebook users to like and share our service

Third-party services do not receive personal information from FreeConvert, but they may track your usage on our website and combine it with information from other websites you have visited.

FreeConvert's approach to social media privacy.

Many of our services are shared, followed, and liked on social media, which has privacy implications.

Users are encouraged to share, follow, and like FreeConvert services on social media platforms such as Facebook, and Instagram. Users should be aware that such participation may allow social media companies to track their activity. As a result, please review the privacy policies of Facebook, and Instagram.

Can FreeConvert alter the terms of this Privacy Statement?

This Privacy Statement is subject to change.

Please be aware that FreeConvert reserves the right to update this Privacy Policy as privacy regulations evolve and our product improves. Please return to this page on a regular basis to see the most recent version of our policies.

FreeConvert keeps my personal information for how long?

We only keep your personal information for as long as is required by law.

Most files uploaded to FreeConvert by users without an account (free plan users) are automatically and permanently deleted after 24 hours. You can also choose to delete the files manually before they are deleted automatically. Please keep in mind that if you share a file with a third party (for example, by requesting a signature), the file will be kept on our server for longer than 24 hours.

Regarding your personal data, we will delete it in an identifiable form after a maximum of three years after it is no longer required.

Why does FreeConvert monitor my activity and its own systems?

We monitor various aspects of our business in order to better serve you.

In order to improve our service and minimise errors, we track user behaviour (excluding viewing/accessing your files), system metrics, and any errors. We minimise the collection of personal data to the greatest extent possible in order to protect your privacy.

Why does FreeConvert monitor my activity and its own systems?

Your rights are protected by global and local privacy laws, such as the GDPR. Please see our full Terms and Conditions for more information.

You have the right to access, update, and delete any personal information that we hold. Furthermore, you have the right to request that we limit our processing of your personal data or transfer it to another data controller (that is, data portability rights). To exercise these rights, you must first prove your identity (for example, by providing a copy of an identity document).

Please keep in mind that we may not always be able to comply with your requests due to statutory obligations. If you exercise your rights in a way that contradicts your contractual obligations to FreeConvert, this may result in contract termination or other costs. In this case, we will notify you ahead of time.

Finally, you can enforce your rights in court or file a complaint with the appropriate authority. Please see our Terms and Conditions page for more information.

Why must I agree to the terms outlined in this Privacy Policy?

By using our service, you agree to accept the terms.

This Privacy Policy is intended to provide you with all necessary information in an easy-to-understand format. We hope that you will be able to make an informed decision before using our service or communicating with us.

As a result, by using our service, you consent to the processing of your personal data in accordance with the terms set forth in this document.

If you have any questions or concerns about our Privacy Policy, please contact us at help@freeconvert.io. We will gladly assist you.

help@freeconvert.io